TERMS & CONDITIONS
The website is located at www.sokenboutique.com. (“Website”). Under these Terms of Use, the website provides a service for customers to borrow designer dresses from SOKEN. Boutique.
Through the Services, we aim to give you access to beautiful designer clothing, and stylist advice and other content to help you decide which items are perfect for you.
2. DEFINITIONS
In these Terms of Use “you” and “your” refer to all users of the Website and “we’, “us” and “our” refer to soken-boutique.com. References to users must be read as being also a reference to customers to soken-boutique.com.
3. LEGALLY BINDING CONTRACT.
These Terms of Use constitute a binding legal contract between you and SOKEN. Boutique. These Terms of Use apply to you whether you are browsing or are a customer of SOKEN. Boutique. The Terms of Use in force at any time are published on the Website and you will be taken to have accepted them by accessing or using the Website. If SOKEN. Boutique develops revised terms of use then on their publication on the Website they will supersede those they replace. If you subsequently access or use the Website you will be taken to have accepted the revised terms of use. If you do not agree with the terms of use application from time to time, do not access, use, submit information to or download from the Website. These Terms of Use may change without notice, so do check from time to time. If you do not agree to any change, you should terminate the use of the Website. Specific Website offerings, incentives, areas, or sections may also have additional guidelines which govern your use of the Website. You must comply with them in addition to these Terms of Use.
This agreement contains all of the terms and conditions regarding your rental of products from SOKEN. Boutique via the website www.soken.boutique.com. You agree that rental from our business is subject to all our website terms and conditions of use and privacy policy. These are available on our website and are subject to change from time to time. You agree that you are renting products and ownership of the product remains with SOKEN. Boutique at all times. Our products may be rented for customers who are under the age of 18 however we only rent directly to adults who may rent the products on behalf of a minor. By clicking the “I accept” rental agreement button you represent that you are over 18 years and are authorized to use the chosen method of payment with the purpose of renting the products on the order.
4. OUR COMMITMENT TO YOU
We will deliver the product that you have ordered including the correct size, colour, and style on or before the date you have specified for delivery on your order - except where we have indicated to you that your request for this is not possible or guaranteed and therefore your order has been amended. Products may appear different in colour and style than the images listed on the website. Our liability to you for failure to deliver a product you have ordered is limited only to timely delivery.
5. PAYMENT TERMS
The “rental fee” for the products will be the rental fee listed on the website, which includes cleaning. If you are after delivery it will be an additional charge that is listed on the website. When you order a product you authorize SOKEN. Boutique to charge your payment method for your rental fee. We will charge your payment method immediately upon receiving your order. In addition to your rental order for a product, you authorize SOKEN. Boutique to charge your payment method up to an amount to 100% of the entire original recommended retail price of the product as set in the “RRP” on the website, provided we only charge your payment method when you have not upheld your commitment to us as set out in the rental agreement below.
6. SHIPPING DETAILS
Delivery Australia wide is available and the shipping method will be the choice of SOKEN. Boutique. Your delivery can be delivered to you up to 6 pm on the requested day of delivery or earlier. WARNING: If you are unavailable to sign for this delivery it may be taken back to the depot or post office for collection by you. It is your responsibility to be available at the first attempt of delivery. Your rental period starts from the time of the first attempted delivery and credits will not be issued for late delivery where you have not been available to accept delivery.
7. RETURNS POLICY
SOKEN. Boutique offers a 50% refund for your hire up to 48 hours before the booking period. If you cancel your hire booking within the 48 hour time period prior to the booking, a credit that is equivalent to the hire charge will be provided for any future hires. If you have any concerns or queries, contact admin@sokenboutique.com.
8. DRY CLEANING
We dry clean and inspect all products with the utmost of care however the use of this product is at your own risk and SOKEN. Boutique shall not be held liable for any health-related complaints associated with a product rented from our site. Our products have been worn by other consumers prior to your rental.
With the delivery of your product, pre-paid return packaging is provided. Please ensure that you place your dress inside the self-addressed envelope and return the envelope to Australia Post by 4 pm on the last day of your rental. SOKEN. Boutique will not take responsibility for lost articles mailed in Australia post boxes. If you lose your return packaging it is your responsibility to return the garment via trackable express post to SOKEN. Boutique. You must provide tracking details to admin@sokenboutique.com in order to avoid further borrowing charges.
If you return your dress via an Australia Post Outlet (highly recommended) where it will be scanned over the counter as proof of lodgment then the article will be deemed as returned and we will accept responsibility for the article after the first scan. If you return your dress via an Australia Post Box and the dress is not scanned and is lost by Australia Post then you accept responsibility for this loss and will be required to pay the retail cost of the dress minus the rental fee already paid.
Once delivery has been made to your nominated address you bear all responsibility for your product. If you have opted to have your product delivered to your work address or mailroom, responsibility is passed to you as soon as the mailroom has signed for the product. A secure shipping address is highly recommended when placing your order. In the event that an unsecured shipping address is provided SOKEN. Boutique does not bear any responsibility for the product left unattended. If you are unavailable to receive the item SOKEN. Boutique will not be held responsible for additional shipping delays or additional shipping charged passed on by delivery service.
9. USE OF SOKEN. BOUTIQUE PRODUCTS
You agree to treat our products like you would your own. You will treat the garment with the utmost of care. You will not attempt to fit into a dress that is too small for you, you will not try and zip up a dress that is too tight and therefore damage the zip. You are responsible for any damage to the dress due to fire, major stains, theft or loss. Normal wear and tear are considered minor stains which can be removed in dry cleaning, small seam rips, missing beads and sequins, stuck zippers. If you return a product and it is damaged beyond normal wear and tear then you agree that we shall charge you, and you will pay, for the price of repairing the product or if the product is unable to be repaired you agree to pay up to the full retail value of the dress (as listed on our website). This price and the ownership of the damaged dress will be at the Discretion of SOKEN. Boutique.
10. RETURN OF PRODUCTS ON TIME
You agree to return your product on the order return date (or next business day) by 4 pm using the prepaid return envelope provided. If you return your product late you will incur a fifty dollar ($50.00) late fee for every day you are late up to 100% of the retail value of the dress as indicated on our website. SOKEN. Boutique will use the payment method you have provided to charge any late fees. You agree to pay these late fees up to an amount not exceeding 100% of the retail value of the products. Late fee is payable regardless of whether a customer is a member or has used credit for their order. If you have not returned your product within 20 days of the return date your product will be considered a non-return and SOKEN. Boutique will charge your payment method the maximum late fee as set above, less any late fee we have already charged you. If you lose your packaging it is your responsibility to return the product to SOKEN. Boutique within one (1) business day of the return date. You must purchase return shipping at your own expense and provide the tracking number to admin@sokenboutique.com. SOKEN. Boutique will not be held liable for products that are late or lost in transit due to your chosen method of shipping.
11. COLLECTION
If you do not pay the amounts owed to us when due we will pass on the invoices to a collection company to pursue you for collections, including and without limitation lawyer and legal fees. SOKEN. Boutique reserves the right to terminate your right to rent products from us at any time at our own discretion should you breach this agreement or for any other reason.
12. INSURANCE
Normal wear and tear encompass minor stains, rips, missing beads, stuck zippers or other minor damage covered by the insurance you paid for with your rental of the applicable Product. If you return a Product that is damaged beyond normal wear and tear, then you agree that we shall charge you, and you shall pay, for the price for repairing the Product or if the Product is unable to be repaired you agree to pay up to the full retail value of our dress (as listed on our website). This price will be at the Discretion of SOKEN. Boutique.
13. EMAIL
We will use the information from your order to send you email marketing on occasion. We don’t, however, pass on any of your details including your email address to any other companies or corporations. You may opt out of receiving those emails by emailing admin@sokenboutique.com.
14. NEWSLETTER
We will use your email address to send you sales and marketing communications that we believe may be of interest to you if we have your explicit consent for this activity, or if you are an existing customer where we have a legitimate interest in communicating with you. You can opt out of sales and marketing communications from us at any time. We will never pass along or share your email address.